We hope you understand that we make the following special considerations when processing a return or exchange:
• We can't accept items for return that were not purchased directly from Shapland (such as items purchased second-hand or through unapproved retailers).
• We cannot accept returns based on gross negligence. If there is a fault in craftsmanship, we will either make the repair or get you a replacement.
• To help us protect our customers and make sure every return or exchange is dealt with fairly, if you do not have a receipt and can't provide a valid ID, we can't accept items for return or exchange.
How to care for your Shapland bag:
Now that you have decided to give your sports bags the respect that they deserve, no longer will they be relegated to the back of the closet. Because Shapland bags are made using all-natural materials, you will need to perform maintenance on both the leather and the canvas
Leather - Like our skin, leather will begin to dry out over time and the natural oils will need to be restored. Our bags use an oiled leather and we recommend an all-natural leather cream to restore your leather.
Canvas - The nylon/cotton canvas has been treated for water resistance, but will wear over time depending on the frequency of use. Similar to getting an oil change or a wax for your car, reproofing your bag with wax will keep it fresh and water resistant for years to come. We recommend brands such as OtterWax for this treatment.